Refund policy
Items Eligible for Return
Due to the custom nature of our products, only some items that we sell are returnable:
- Pre-cut acrylic sheets (up to 4 pieces per Pre-cut size)
- Stock size rods and tubes (up to 4 pieces per Pre-cut size)
Sheets MUST have the original masking present, as well as any product or item labels. Products that have the masking removed or that have been cut, installed, or modified can not be returned.
All other items are not returnable, including custom-order cut items, printed pattern sheets,...
Returns
Certain items may be returned to us for a refund or exchange within 30 days of purchase.
To initiate a return, please log in to your Shop Account on the Acrylic United States website or contact us at contact@acrylicunitedstates.com.
Items must be unused, unpeeled, and in the same condition you received them.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without prior request for return will not be accepted.
Packaging and shipping costs for returns are the customer's responsibility and will be deducted from the refund. It is highly recommended that the package be shipped via an insured and trackable method, such as UPS Ground, as we are not responsible for any returned packages lost or damaged in transit. In the event of a replacement, we will cover the shipping costs for the customer. We will credit your original form of payment minus non-refundable shipping costs for refunds.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we approved your return, please don't hesitate to contact us at contact@acrylicunitedstates.com.
Damaged or Defective Items
Be sure to inspect your order for any damage or defects as soon as possible before use. If you find a defect, please notify us within three business days of receipt and provide photos of the item and packaging that document the issue. Please return the item to us for inspection. Based on our evaluation, we will determine whether a refund or replacement is appropriate. Please note that transportation, labor, or other expenses incurred due to defective items are not covered. Our responsibility is limited to the monetary value of the merchandise.
You can always contact us for any return questions at contact@acrylicunitedstates.com.
Return Address
SebyTech LLC
9 Tilney Avenue
Medford, NY 11763